Privacy Policy — How ck44 sap Handles Your Personal Data

1. Data We Collect

ck44 sap collects personal data about you in several ways: directly from you when you register an account or interact with the platform; automatically through technical systems as you use the Service; and, in limited circumstances, from trusted third-party verification and payment providers. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a ck44 sap account, we collect the information you provide in the registration form. This includes your full legal name, date of birth, residential address in Bangladesh (including division, district, and thana), email address, and mobile phone number. This data is necessary to establish your identity, verify your age, and associate your account with a unique individual.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to process withdrawals, we collect copies of government-issued identity documents. Accepted documents include Bangladesh National Identity Cards (NID), passports, and driving licences. We may also collect a selfie photograph or a photo of you holding your identity document, a recent utility bill or bank statement showing your registered address, and, where enhanced due diligence is required, supporting financial documentation.

1.3 Financial Transaction Data

We record all deposit and withdrawal transactions associated with your account. This includes the transaction amount in BDT (৳), the payment method used (e.g., bKash account number, Nagad number, Rocket number, bank name and account details, or card type), transaction timestamps in Bangladesh Standard Time (BST, UTC+6), and transaction reference numbers. We do not store full debit or credit card numbers on our servers — card payment processing is handled by PCI-DSS compliant payment processors.

1.4 Gaming Activity Data

We collect data about your activity on the ck44 sap platform, including games played, bet amounts, win and loss records, bonus claims and wagering progress, session durations, and responsible gaming tool settings (deposit limits, session limits, self-exclusion status). This data is used for account management, fraud prevention, and player welfare monitoring.

1.5 Technical and Device Data

Our systems automatically collect certain technical data when you access the ck44 sap platform. This includes your IP address, device type and model, operating system and version, browser type and version, mobile network operator, screen resolution, time zone setting, and the URL path you followed to arrive at the platform. This data helps us deliver the Service correctly across the wide range of devices used by our Bangladesh player base.

1.6 Communications Data

If you contact our support team via live chat or email, we retain a record of that correspondence, including the content of messages, timestamps, and the nature of the query or complaint. This record is used to ensure continuity of service and to investigate disputes where necessary.

2. Lawful Basis for Processing

ck44 sap processes your personal data on the following lawful grounds. Each processing activity is tied to one or more of the bases listed below.

Where we rely on legitimate interests as our lawful basis, we have conducted a balancing assessment and concluded that our interests do not override the fundamental rights and freedoms of our players. Where we rely on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

3. How We Use Your Data

ck44 sap uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your ck44 sap account, including processing logins, updating account details, and managing responsible gaming tool settings.
• Identity and Age Verification: To verify that you are who you say you are and that you meet the minimum age requirement of 18 years. This is a non-negotiable processing purpose.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and other accepted payment methods in BDT (৳).
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, money laundering, and other forms of prohibited conduct as defined in the ck44 sap Terms & Conditions.
• Customer Support: To respond to your queries, complaints, and requests via live chat and email, and to maintain a record of interactions for quality assurance and dispute resolution purposes.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to enforce responsible gaming tools including deposit limits, session time controls, cooling-off periods, and self-exclusion requests.
• Marketing Communications: Where you have provided consent, to send you information about ck44 sap promotions, bonuses, seasonal offers (e.g., Eid, Pohela Boishakh, BPL season promotions), and new game launches. You may withdraw marketing consent at any time via your account settings or by contacting support.
• Platform Analytics and Improvement: To analyse aggregate usage data and improve the performance, stability, and features of the ck44 sap platform across mobile and desktop devices used in Bangladesh.
• Legal and Regulatory Compliance: To comply with applicable legal obligations, including responding to lawful requests from courts, regulators, and law enforcement authorities.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except where such automated processing is part of a fraud detection system, in which case you have the right to request a manual review of any decision.

4. Data Sharing & Third Parties

4.1 Payment Service Providers

To process your financial transactions, we share necessary payment data with authorised payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card processors handling Visa and Mastercard transactions. These providers receive only the data required to execute the specific transaction and are contractually prohibited from using your data for any other purpose.

4.2 Identity Verification Providers

We engage third-party KYC and identity verification providers to assist with document verification and age checks. These providers process your identity document data under strict data processing agreements and are permitted to use it solely for verification purposes on behalf of ck44 sap.

4.3 Game Technology Providers

ck44 sap's game library is powered by industry-leading studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited anonymised technical session data (e.g., session token, game round ID) to operate the game software. They do not receive your full name, NID details, financial account numbers, or any other personally identifying information beyond what is technically necessary to maintain the game session.

4.4 Fraud Prevention and AML Agencies

We may share data with fraud prevention agencies and financial intelligence networks where we have reasonable grounds to suspect fraudulent activity or money laundering. Where confirmed fraud or money laundering is identified, we are legally obligated to report this to the relevant authorities in Bangladesh.

4.5 Legal and Regulatory Disclosure

We may disclose your personal data to courts, law enforcement agencies, regulatory bodies, or other public authorities where we are required to do so by applicable law, or where disclosure is necessary to establish, exercise, or defend a legal claim. In all such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.

4.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ck44 sap's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any material change to how your data is processed as a result.

5. Cookies & Tracking Technologies

The ck44 sap platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. This section explains what cookies we use, why we use them, and how you can manage your preferences.

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on return visits and to remember certain preferences or session information. ck44 sap uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

5.2 Types of Cookies We Use

5.3 Managing Cookie Preferences

You can manage your non-essential cookie preferences through your ck44 sap account settings at any time. Additionally, most modern browsers allow you to block or delete cookies through the browser's privacy settings. Please note that disabling strictly necessary cookies may prevent you from logging into your account or using core platform features. Disabling analytics or marketing cookies does not affect your ability to play games or make transactions.

5.4 Third-Party Analytics

ck44 sap may use privacy-compliant analytics tools to understand aggregate user behaviour on the platform. Any such tools are configured to anonymise IP addresses and are prohibited from sharing your data with their own advertising networks. Raw analytics data is never cross-referenced with your personal account details without explicit justification and documentation.

6. Data Retention

ck44 sap retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to key categories of data:

After the applicable retention period has elapsed, your data is securely deleted or permanently anonymised so that it can no longer be associated with you as an individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

7. Your Data Rights

As a ck44 sap account holder and a data subject, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our 24/7 support team via live chat and provide sufficient information to verify your identity before we process your request.

7.1 Right of Access

You have the right to request a copy of all personal data that ck44 sap holds about you. We will provide this in a structured, readable format within a reasonable timeframe from receipt of a verified request. The first copy is provided free of charge; a reasonable administrative fee may apply for repeat requests within a short period.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update certain account details (such as your email address or mobile number) directly through your account settings. Changes to identity-related data (such as name or date of birth) require supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other lawful basis exists, or where you object to processing based on legitimate interests and your interests override ours. Note that this right is subject to overriding legal retention obligations — for example, we are required to retain KYC and financial transaction records for prescribed periods regardless of a deletion request.

7.4 Right to Restriction

You may request that we restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed. During a restriction, we will continue to store your data but will not actively process it beyond what is necessary to maintain the account in a restricted state.

7.5 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (e.g., CSV or JSON) so that you can transfer it to another service provider. Contact support to submit a portability request.

7.6 Right to Object

You have the right to object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of such an objection, we will cease all marketing communications immediately and update your preference record accordingly. You also have the right to object to processing based on legitimate interests, though such objections are subject to assessment against our overriding legal obligations.

7.7 Automated Decision-Making

Where an automated system makes a decision that significantly affects you — such as a fraud-detection flag that results in account restriction — you have the right to request a manual review of that decision by a qualified member of the ck44 sap compliance team. Submit such requests via live chat with the reference number of the automated decision in question.

8. Data Security

ck44 sap implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. The key measures in place include the following.

8.1 Encryption

All data transmitted between your device and the ck44 sap platform is protected by 256-bit TLS/SSL encryption. This means that your login credentials, payment details, and personal information are unreadable to any party intercepting the data in transit. Data stored on our servers — including KYC documents and financial records — is encrypted at rest using industry-standard AES-256 encryption.

8.2 Access Controls

Access to personally identifiable information within ck44 sap's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required for their role. All internal access to sensitive data is logged, monitored, and subject to periodic review. Administrative access to production systems requires multi-factor authentication.

8.3 Infrastructure Security

ck44 sap's platform infrastructure is hosted in secure, ISO 27001-aligned data centre environments with physical access controls, redundant power systems, and continuous 24/7 monitoring. We conduct regular vulnerability assessments and penetration testing to identify and remediate potential security weaknesses before they can be exploited.

8.4 Incident Response

In the event of a data security incident that may affect your personal data, ck44 sap has a documented incident response procedure. Where a breach is confirmed and is likely to result in a risk to your rights or interests, we will notify affected account holders without undue delay, providing a clear description of the nature of the breach, the data affected, the likely consequences, and the steps we have taken or are taking to address it.

8.5 Your Role in Security

While ck44 sap takes every reasonable measure to protect your data, you also play an important role. You are responsible for keeping your login credentials confidential, for not sharing your account with others, for logging out of shared devices after use, and for notifying support immediately if you suspect that your account has been accessed without your authorisation. ck44 sap cannot accept liability for breaches arising from your failure to maintain the security of your own credentials.

9. Children's Privacy

ck44 sap takes the protection of minors extremely seriously. Our registration process includes age verification steps designed to prevent persons under 18 from creating accounts. If we discover or are notified that personal data has been collected from a person under 18 years of age — including through misrepresentation by the minor or by an adult who allowed a minor to use their account — we will take the following immediate steps:

• Suspend the account immediately and prevent any further access;
• Securely delete all personal data associated with the underage account holder, to the extent not prevented by overriding legal obligations;
• Refund any deposits made, subject to verification that no prohibited activity has occurred;
• Void all wagers and forfeit any winnings accumulated on the account;
• Notify the relevant authorities in Bangladesh where required by law.

If you are a parent or guardian and believe that your child has registered an account on ck44 sap, please contact our 24/7 support team immediately via live chat. We will prioritise the investigation and take immediate remedial action.

We also encourage parents and guardians in Bangladesh to make use of internet filtering tools and parental control software to prevent minors from accessing online gaming platforms. The Responsible Gaming page contains additional guidance and signposting to third-party resources.

10. Changes to This Policy

ck44 sap may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the structure of the platform. The most current version of this policy will always be accessible at ck44-sap.com/privacy-policy.

Where a material change is made to this policy — for example, a new category of data being collected, a new third-party recipient being added, or a change to how long we retain data — we will notify active account holders via the registered email address and display a prominent notification within the platform for a minimum of 30 days following the update.

Non-material changes (such as corrections to typographical errors, clarifications of existing practices that do not alter your rights, or formatting updates) may be made without individual notification, though the revision date at the top of this document will always reflect when any change was last made.

Your continued use of the ck 44 sap platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any material change to this policy, you have the right to close your account and request deletion of your personal data in accordance with the rights described in Section 7 above.

For any questions or concerns regarding this Privacy Policy, or to exercise any of your data rights, please contact our support team via live chat on the platform or by emailing us at the address shown in the footer of this page. All privacy-related enquiries are handled by our dedicated data protection team and will receive a substantive response within 5 business days.